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Refund Policy

At Concrete Playbook, we are committed to providing valuable educational resources and training to help you succeed in the concrete contracting business. Your satisfaction is important to us. Please read our Refund Policy carefully to understand your rights and responsibilities.

1. Digital Products and Online Courses

Due to the nature of digital content, we offer limited refunds on courses, templates, and downloadable materials.

Refund Eligibility

You may request a refund within 7 days of purchase if:

  • You have not completed more than 20% of the course

  • You can demonstrate that the course or content did not meet expectations or had technical issues

  • Your refund request includes valid feedback or a reason for dissatisfaction

Non-Refundable Items

  • Refunds will not be issued if the course has been accessed beyond 20%, downloaded, or completed.

  • Live webinars, consultations, or coaching sessions are non-refundable once delivered.

  • Bundle offers, special promotions, and discounted courses are final sale unless otherwise stated.

2. Coaching and Consulting Services

Coaching and one-on-one strategy calls are refundable only if:

  • You cancel at least 24 hours before the scheduled appointment

  • No part of the session has been delivered

If you are unsatisfied after your session, please contact us and we’ll evaluate refund requests on a case-by-case basis.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at [email protected]

  2. Include your full name, purchase date, and reason for the refund

  3. Allow us up to 5 business days to review and respond to your request

Refunds, if approved, will be processed to the original payment method within 7–10 business days.

4. Chargebacks and Disputes

We encourage you to contact us directly for support before initiating a chargeback or dispute through your payment provider.

Unauthorized chargebacks may result in:

  • Immediate termination of your account

  • Revocation of access to all purchased content

  • Possible legal or collection action for fraudulent claims

5. Technical Issues

If you experience technical issues that prevent you from accessing our content:

  • Contact us at [email protected]

  • We will work to resolve the issue or provide alternative access before processing a refund

6. Subscription or Membership-Based Products (If Applicable)

If Concrete Playbook introduces a subscription plan:

  • You may cancel your subscription anytime through your account dashboard or by emailing us

  • We do not offer partial refunds for unused subscription time

  • Access remains valid through the end of the billing period after cancellation

7. Changes to This Refund Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes your acceptance.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please reach out to us:

Concrete Playbook
Email: [email protected]
Website: https://www.concreteplaybook.com/

By purchasing a product or service from Concrete Playbook, you acknowledge that you have read and agree to this Refund Policy.