Contractors vs. Clients: Finding the Right Fit

When it comes to working with new clients, it’s about more than just the project — it’s about building trust and clear communication from day one.

For Contractors:

When you get that first call, don’t just jump in with a price. Take the time to ask solid questions. Find out what the client really needs and if you’re the right guy for the job. This is your chance to interview them, dig into the details, and uncover potential challenges before they show up on the job.

When you go out to see the project, dress sharp and bring a business card. I know, business cards might seem old-school, but I can’t tell you how many calls I get from folks holding onto one.

Walk the site with the client. Ask why they want this done, what they’ll use the space for, and what ideas they have in mind. For example, if it’s a patio, find out if it’s for entertaining, grilling, or just relaxing. That’ll help you size it right. Don’t forget to ask about planters, finishes, or any special touches. Show them samples or pictures if they’re unsure.

Bring up the questions they might not have thought about — underground utilities, irrigation, drainage. Take lots of photos from every angle.

And don’t drop a price on the spot. Tell them when you’ll be back with a detailed proposal. Better yet, hand-deliver that proposal and walk them through it in person. That’s when you can answer questions and show you mean business.

For Clients:

If you’re hiring a contractor, do your homework. Check their license and insurance. Read reviews and look for consistent quality. See how long they’ve been in business. Visit their website and social media to get a feel for their work.

When you call, set a time to go over the full scope of work. Ask if they’ve done projects similar to yours. If possible, visit some of their completed jobs to check out details like edging, scoring, and finishes.

Listen to their suggestions. Sometimes they’ll bring up things you didn’t think about that could affect the cost.

Before you sign, get copies of their insurance, and make sure you get at least three bids. And trust your gut. If the conversation feels easy, the contractor answers your unasked questions, and the numbers add up — you’re probably in good hands.

Bottom Line:

Contractors, treat your clients like family. Look beyond the surface and bring up those answers before they have to ask. Clients, do your homework and trust what you see and hear. In the end, it’s all about trust and transparency on both sides.

That’s how good projects—and good relationships—get built.

Keep learning. Keep leveling up. Keep pouring with purpose.

— Rick Smith